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As a customer of City of Casselberry Utilities Division, a customer may request an adjustment to the current water bill if they have recently encountered double the usage of consumption due to a leak, pool fill or new sod in a 12-month period or unexplained/unintended usage once in a 3-year period. The adjustment request must be submitted within 90 days from the bill date including valid proof of repair and 30 days from bill date for unexplained/unintended use. The submittal of this request does not prevent the account from collection activity, including service interruption. Please refer to the adjustment ordinance 18-1499 and/or adjustment policy for full details.
Please contact Utility Customer Service at (407) 262-7760 for further details.
By submitting this application, I have read and understand the adjustment policy. (I also understand my responsibility of any balance on the account after the adjustment has been applied must be paid or my account will be subject to interruption of service and/or report to the collection agency.)
I certify that the above information is true to the best of my knowledge.
Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
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