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1. Where is City Hall located?

City Hall is located at 95 Triplet Lake Drive, Casselberry, FL 32707.

The main phone number is (407) 262-7700.

2. What are the office hours for City Hall?

City Hall is open Monday - Thursday from 7:00 a.m. until 6:00 p.m. 

City Hall is closed on Fridays.

3. When and where does the City Commission meet?

City Commission meetings are normally held on the 2nd and 4th Mondays of each month at 5:00 p.m. in the City Commission Chambers located in City Hall at 95 Triplet Lake Drive, Casselberry, FL 32707. 

Please check the City Commission Agendas and Minutes page or call 407-262-7700 Ext. 1133 for more information.

4. How do I contact the Mayor and/or City Commission Members? Do they have office hours at City Hall?

You may contact the Commission by telephone at (407) 262-7700 Ext. 1133 or by email at commission@casselberry.org during normal business hours for scheduling appointments and inquiries. The Mayor and City Commission do not have set office hours at City Hall. 

5. Which Commissioner represents my neighborhood?

The Casselberry Mayor and City Commission are elected at-large which means they represent the entire City and not districts.

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1. How do I schedule or cancel an inspection?

Scheduling or Cancelling an Inspection

You may schedule or cancel an inspection after submitting your Building Permit package by using our Building Permit Portal.

2. How do I view inspection results?

Inspection Results

You may view inspection results by using our Building Permit Online Portal or looking on the permit card.

3. Where can I get a Building Permit Application?

Building Permit Application

If you are interested in applying for a Building Permit, please complete this online form.  Applications may also be obtained by visiting City Hall at 95 Triplet Lake Dr, Casselberry, FL 32707.

4. How do I find the status of my permit?

Checking Status

You may check the status of a Building Permit by using our Building Permit Portal.

Allow a minimum of five to seven business days for residential permits.

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1. How do I report a Code Compliance Violation?

You can make Casselberry a better place to Live, Learn, Work, and Play

Have you seen blight, public nuisances, illegal parking, or other Code Compliance violations in your neighborhood? If so, please report it to our Code Compliance team by visiting our Code Compliance Portal or by calling (407) 262-7766.  If you submit an online complaint, you can follow along with the investigation as the case progresses.

All information provided is subject to Florida Public Records law, unless reported anonymously.

2. What do I do if I receive a Notice of Violation?

If You Receive a Code Violation

• Find out how to correct the problem and do so promptly. Code Compliance Officers want to work with you.
• You can ask for additional time provided you are making progress.
• If you do not take prompt action, legal action may become necessary and you may be given a notice to appear before the City's Special Magistrate. The Special Magistrate may impose fines of up to $250 a day until compliance.

The Code Compliance Division can be reached by calling (407) 262-7766.

3. How do I request a lien reduction?

Lien Reduction

If code enforcement action is taken on your property and you wish to ask for a lien reduction, please contact the Code Compliance Coordinator by email or by calling (407) 262-7700 Ext. 1104.

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1. What is a Business Tax Receipt?

A Business Tax Receipt is a privilege granted by the City to engage in or manage any business, profession, or occupation.

2. Who needs a Business Tax Receipt?

• If you engage or manage any business, profession, or perform any occupation within the City limits, you need to obtain a Business Tax Receipt. If your commercial business has more than one location, a separate Business Tax Receipt is required for each location.
• A Business Tax Receipt is required for each separate business classification at the same business.
• Any person who utilizes a residence to conduct a home business must obtain a home Business Tax Receipt.

3. How do I apply for a Business Tax Receipt?

You may apply for a Business Tax Receipt between the hours of 7:00 a.m. and 6:00 p.m. Monday through Thursday at City Hall. The cost of a Business Tax Receipt will vary, depending on the type of business or service provided. If you make changes in the business, location, ownership, name, type of business operated, add a new type of business at the same location, a new application must be completed.

4. If I have a Business Tax Receipt in Casselberry, do I need a Seminole County Business Tax Receipt?

Yes. However, the City of Casselberry issues both the City and County Business Tax Receipts.

5. When does my Business Tax Receipt expire?

Initial Business Tax Receipts are valid from the date of issuance until September 30.  Annual Business Tax Receipts are issued for one year, beginning October 1 and expire on September 30 of the following year. Business Tax Receipts not renewed by October 1 of each year become delinquent and are subject to a delinquent penalty. As a courtesy, the City mails renewal reminders in August. However, if the renewal reminder notice is not received, it is the responsibility of the licensee to ensure that their Business Tax Receipt is renewed prior to September 30 each year. Failure to receive a renewal reminder notice does not exempt licensee from paying any penalties for late payment.

6. What is a fictitious name? Do I need one?

A business which uses any name other than the owner's legal name or a properly registered corporate name, must register a fictitious name (also referred to as a DBA) with the State. Fictitious names can be registered using the Florida Department of State website.

www.sunbiz.org

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1. My water bill is much higher than normal. What do I do?

Adjustment

If an applicable reason exists, the account holder may submit a Utility Adjustment Request Form with supporting documents. The City will review the customer's account and may make an adjustment. If the request is approved, a Utility Customer Service Representative will contact the customer after the adjustment is completed to advise of the amended balance due. 

Notes

As a customer of City of Casselberry Utilities Division, you may request an adjustment on your current water bill if you have recently encountered double the usage of consumption due to a leak, pool fill or new sod in a 12-month period or unexplained/unintended usage once in a 3-year period. The adjustment request must be submitted within 45 days of repair and 30 days from bill date for unexplained/unintended use. Valid proof of repair must be included. The submittal of this request does not prevent your account from collection activity, including service interruption. Please refer to the adjustment ordinance 18-1499 and/or adjustment policy for full details. 

Payment Plan

If a payment plan is desired, the account holder must speak with a Utility Customer Service Representative by visiting the Customer Service desk at City Hall or by calling (407) 262-7760.

2. What are the current watering restrictions?

Watering Restrictions

The St. Johns River Water Management District has established mandatory watering restrictions, which specify the days and times when customers may irrigate. The days depend on whether the customer has an odd or even numbered address, and the time of year. 

• Water only when needed and not between 10:00 a.m. and 4:00 p.m. 
• Restrictions also apply to private wells and pumps, ground, and surface water 

Daylight Saving Time

Second Sunday in March until the first Sunday in November

• Homes with an odd numbered address or no address may water Wednesday and Saturday
• Homes with an even numbered address may water on Thursday and Sunday
• Non-residential properties may water on Tuesday and Friday

Eastern Standard Time

First Sunday in November until the second Sunday in March

• Homes with an odd numbered address or no address may water on Saturday
• Homes with an even numbered address may water on Sunday
• Non-residential properties may water on Tuesday

3. What is reclaimed water and how is it used?

Reclaimed Water

Treatment of wastewater (also called sewage) is an essential service for a densely populated area such as the City of Casselberry. The wastewater treatment process consists of primary (screening and grit removal), secondary (biological), tertiary (filtration), disinfection, and further processing for land application and the production of reclaimed water.  To view more information regarding reclaimed water, visit the Water and Wastewater page.

4. Does the City of Casselberry put fluoride in its water?

Fluoride in City Water

The City of Casselberry does not add fluoride to its water. However, the City of Casselberry’s water naturally contains about 0.2 parts per million of fluoride. To view the most recent Water Quality Report for the City, visit the Water and Wastewater page.

5. How do I report pollution or illegal dumping?

Reporting Pollution or Illegal Dumping

If you suspect illicit discharge or illegal dumping that may be impacting City lakes or its stormwater system, including storm inlets and retention ponds, please report it either by calling (407) 262-7725 or through the Seminole County Watershed Atlas.

Reports of suspected violations can be made anonymously.

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1. Do I need a pet license?

Pet licenses are required for all cats, dogs, and ferrets residing in Seminole County. County pet licenses may be obtained from Seminole County Animal Services - Licensing Division located at 232 Eslinger Way, Sanford, FL  32773. For more information on pet licenses, please call (407) 665-5201.

2. Does Casselberry offer an additional Senior Citizen Homestead Exemption?

Yes. Qualified applicants residing in the City Of Casselberry are entitled to exemption from City millage on $5,000 of assessed value in excess of their standard homestead exemption. For more information, please contact the Seminole County Property Appraiser's Office or call (407) 665-7556.

3. How can I contact the Health Department?

The Seminole County Health Department has a satellite office conveniently located at 132 Sausalito Boulevard, Casselberry, FL  32707. For more information, visit them on the web at Seminole County Health Department or call (407) 665-3000.

4. How can I find out who owns a piece of property?

This information may be obtained through the Seminole County Property Appraiser's Office on their website or by calling (407) 665-7506.

5. What are the school zones for my neighborhood?

Several elementary, middle school and high school zones service Casselberry. You may obtain your specific zones by entering your address on the Seminole County Public Schools website.

6. Where can I obtain a Driver's License?

State of Florida Driver's Licenses and State Identification Cards are issued through the Department of Highway Safety & Motor Vehicles. To reach the department by phone, call (407) 665-1000.

7. Where can I register my vehicle or boat?

Vehicles and boats are registered through the Seminole County Tax Collector's Office. A branch is conveniently located in Casselberry at 104 Wilshire Blvd, Casselberry, FL  32707.  This is in the Wilshire Plaza on Semoran Boulevard. For more information, please call the Tax Collector's Office at (407) 665-1000.

8. Where can we obtain a marriage license?

Marriage licenses are issued by the Clerk of the Circuit Court of Seminole County, and may be obtained in Casselberry at their Wilshire Plaza office located at 376 Wilshire Boulevard, Casselberry, FL 32707.  For more information, please call (407) 665-4300.

9. Who do I contact for animal control?

For Animal Control questions, please contact Seminole County Animal Services online or by calling (407) 665-5201.

10. Who do I contact regarding information on my property taxes?

Any questions concerning your City property taxes should be directed to the Seminole County Tax Collector's Office or by calling (407) 665-1000.

11. Who do I contact regarding mosquito spraying?

Residents should contact the Seminole County Mosquito Control Program. For more information, call (407) 665-5542 or email mosquito@seminolecountyfl.gov. 

Mosquito spraying requests can be made online and the County maintains a map of areas to be treated.

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1. How do I order a recycling bin?

To order a recycling bin, please click here or contact the Public Works Department at 407-262-7725, ext. 1225.

2. How do I obtain an Engineering Permit?

Engineering Permits can be obtained by completing, signing, and submitting an application along with the required documentation. Please visit here for a check list of required documents.  To find out more information, please contact the Construction and Permitting Manager at 407-262-7725, ext. 1227 or via email. 

3. Does the City of Casselberry provide trash cans for garbage?

The City of Casselberry does not provide trash cans for garbage at this time. Standard trash cans can be purchased at local stores of your choice. For more information, please contact the Public Works Department at 407-262-7725, ext. 1225.

4. Who do I contact to receive a status update for a project in my neighborhood?

The City of Casselberry has several contractors working on a variety of projects throughout the City. For best results, please contact the Public Works Administrative office at 407-262-7725, ext. 1225 or via email.

5. How do I arrange for collection of large/bulk items?

The City of Casselberry provides garbage collection services for residents within the City limits (with few exceptions). Residents receive regular garbage collection twice a week and once a week for yard waste and recycling.  Generally, large/bulk items can be collected on the second collection day, depending upon the type of item.  To arrange for collection of large or bulk items, please contact the Public Works Department at 407-262-7725, ext. 1225.  

6. How do I obtain an Irrigation Meter?

Irrigation meters can be obtained by completing and submitting an online application by clicking here. Please visit the Irrigation web page for more information.

7. How do I report a street light outage?

Street lights within the City of Casselberry are owned and maintained by Duke Energy.  To report a street light outage, click here. Please be sure to identify the pole location and ID number, prior to submitting the request, whenever possible.

8. How do I request mosquito spraying?

The City of Casselberry partners with Seminole County to provide comprehensive mosquito control. Please submit requests to Seminole County Mosquito Control online, via email, or phone at 407-665-5542.