Effective September 1, 2020, the City of Casselberry will reinstate disconnection of water and wastewater service for non-payment of accounts pursuant to City Code requirements. However, the City will not resume charging late fees or reconnection fees until the expiration of the Governor’s State of Public Health Emergency, as it may be extended. To avoid disconnection of services, payments must be made in full. Payments can be made in person, online, or via the City’s automated telephone system. Other forms of payment include regular U.S. Mail and Wal-Mart* with utility payment stub, but require additional processing time. *Please note that Wal-Mart has a convenience fee for this service.
In an effort to alleviate large balances, the City is allowing for the disbursement of the deposit on account, if applicable, as a payment on the utility account. The account holder must contact the Customer Service Division in order to request the disbursement of the deposit. Should you require a payment plan please email the Customer Service Division or call (407) 262-7700, option 4.