Effective August 1, 2020, the City of Casselberry will reinstate disconnection of water and wastewater for delinquent accounts. To avoid incurring late fees and the disconnection of services, payments must be made in full. Payments can be made in person, online, or via the City’s automated telephone system. Other forms of payment include regular mail or Wal-Mart but require additional processing time.
In an effort to alleviate large balances, the City is allowing for the disbursement of the deposit on account, if applicable, as a payment on the utility account. The account holder must contact the Customer Service Division in order to request the disbursement of the deposit. Should you require a payment plan please email the Customer Service Division or call (407) 262-7700, option 4.