COVID-19 Information and Updates

Last Updated:  April 2, 2020 6:30 p.m. 

The City of Casselberry is concerned about the safety and health of our Citizens and employees. Due to the continuing threat of the Coronavirus (COVID-19) pandemic on our community, effective Tuesday, March 24, 2020, City Hall and all City Facilities have been closed to the public until further notice.  The City is currently under a State of Public Health Emergency.

City Hall will continue to be operational and accessible to residents and businesses by doing business online and over the phone Monday—Thursday, from 7:00 a.m.—5:30 p.m. daily.

Phone:  (407) 262-7700

Listen to the prompts and make the appropriate selection for a department or division you are trying to reach.

STATE OF FLORIDA STAY AT HOME EXECUTIVE ORDER

The State of Florida Stay at Home Executive Order goes into effect at 12:01 a.m. on April 3, 2020.

Seminole County has a Social Distancing Executive Order and a Public Assembly Social Distancing Executive Order which are also in effect.

Read the Full State of Florida Stay at Home Executive Order

WHAT ORDER APPLIES?

Both Seminole County’s Social Distancing and Public Assembly Social Distancing Executive Orders apply to essential businesses and gatherings that remain in operation once the State’s Stay at Home Order goes into effect. 

Counties may enact more stringent means of enforcement than the State’s mandates to ensure safety. 

Residents are encouraged to remain vigilant; practice good handwashing and only leave home for necessary activities

SEMINOLE COUNTY SOCIAL DISTANCING EXECUTIVE ORDER

Effective Monday, March 30, 2020 at 12:00a.m., Seminole County’s Social Distancing Order allows businesses to remain open pending the following conditions:

a)    All employees and patrons must practice social distancing by staying at least six (6) feet apart;

b)    Group meeting and/or training sizes must be limited to ten (10) people or less;

c)    Limit occupancy to 30% of the maximum allowable capacity under the fire code, for non-residential, non-medical, and non-lodging uses; and

d)   Checkout points and staging areas, including store fronts, must be monitored for social distancing requirements by means of marking floors or similar actions to maintain six (6) feet distance between customers. 

The Executive Order also limits social gatherings to a maximum of 10 persons.

PENALTIES

Businesses and individuals that do not comply with this Order on a consistent basis are subject to monetary fines up to $500 per occurrence.  Repeat violations could result in mandatory closure pursuant to Section 72.6(b)(1)(F), Seminole County Code, and other applicable Florida Statutes.  Can be enforcement by code enforcement and law enforcement officials.

EXCEPTIONS

This Order does not apply to first responders, healthcare/medical workers, veterinarian staff, shelter/rehab staff, utility providers, food service workers, childcare providers, transit and construction.

VIOLATIONS

To report a violation of this Order, please call the Casselberry Police Department non-emergency line (407) 262-7606.

Read the Full Seminole County Social Distancing Executive Order

MINIMUM STANDARDS FOR PLACES OF ASSEMBLY

Effective April 1, 2020 at 5:00 p.m., a new Executive Order from Seminole County places specific restrictions on places of assembly:

All Places of Assembly, to include but not limited to: houses of worship, community centers, clubhouses, park pavilions, event halls, theaters of any type, recovery/group therapy programs, associations, social clubs, and fraternal organizations must follow CDC guidelines for community transmission of COVID-19 and the President’s Coronavirus Guidelines for America as follows:

a)    Cancel or postpone in-person gatherings or move to smaller groups

b)    Small groups must be limited to ten (10) people or less.

c)    Maintain six (6) foot distance between participants during any and all small group gatherings.

PENALTIES FOR PLACES OF ASSEMBLY

Places of Assembly that do not comply with this Order on a consistent basis are subject to monetary fines up to $500 per occurrence, in accordance with Section 72.12, Seminole County Code, and Section 125.69, Florida Statutes (2019).  Repeat violations could result in mandatory closure pursuant to Section 72.6(b)(1), Seminole County Code, and other applicable Florida Statutes. This Order is enforceable by any county or municipal law enforcement official, code enforcement official, and emergency management official.

EXCEPTIONS FOR PLACES OF ASSEMBLY

This Order does not apply to activities of first responders, government, healthcare/medical, veterinarian, shelter/rehab, childcare, utility providers, food preparation, construction, and transit agencies.

VIOLATIONS

To report a violation of this Order, please call the Casselberry Police Department non-emergency line (407) 262-7606.

Read the Full Seminole County Public Assembly Social Distancing Executive Order

CLOSED, CANCELLED OR POSTPONED

  • City Hall and all City facilities are closed to the public until further notice.
  • The Casselberry Recreation Center and The Art House are closed until further notice.
  • All City of Casselberry playgrounds, athletic fields, basketball courts and the Lake Concord splash pad are closed until further notice.  Other outdoor areas within the parks will remain open and participants are advised to maintain at least six feet of distance necessary to avoid spreading the COVID-19 virus.
  • The April 2, 2020 Development Review Committee meeting has been cancelled.
  • The April 8, 2020 Planning and Zoning Commission meeting has been cancelled.
  • The April 10, 2020 Casselberry Folk Festival/Art & Music in the Park and The Food Truck Bazaar event has been cancelled. 
  • The April 11, 2020 Community Clean Up event has been cancelled.
  • The April 13, 2020 City Commission meeting has been cancelled.
  • The April 14, 2020 Parks and Recreation Advisory Board meeting has been cancelled.
  • The April 16, 2020 Code Enforcement Hearing has been cancelled.
  • The April 18, 2020 Earth Fest 2020 and Recycled Art Exhibit at Casselberry Art House have been cancelled.

CITY SERVICES

Utility Payments

  • Utility Payments can still be made online, over the phone, by mail or placed in the 24 hour Utility Payment Drop Box located at the exit of the visitor’s parking lot for City Hall.  Payments are collected out of the box Monday through Thursday at 8:00 a.m.  Checks or Money Orders Only—No cash.
  • You may mail your check or money order along with the payment stub and/or account number to:  PO Box 180819, Casselberry, FL  32718-0819.
  • New Accounts—Please contact Utility Customer Service at (407) 262-7700, Option 4.
  • The City of Casselberry has suspended disconnection of water and wastewater services for non-payment. The City will continue to read meters and send bills. Customers should pay what they can to avoid building up a large balance that will be harder to pay off later. This is a temporary measure in order to give customers experiencing financial hardship extra time to make payments and promote sanitary conditions in our community.
  • To report after hours water and sewer emergencies, please call (407) 262-7613.

Parks and Recreation

  • The Recreation Center and The Art House are closed until further notice.  The Lake Concord splash pad is closed until further notice.
  • To encourage proper social distancing and ensure the safety of residents, all City playgrounds, athletic fields and basketball courts are closed until further notice. Other outdoor areas within the parks will remain open and participants are advised to maintain at least six feet of distance necessary to avoid spreading the COVID-19 virus.
  • No rentals of City facilities including pavilions and kayaks until further notice.

Police Department

  • The Police Department is closed to the public until further notice.
  • Fingerprinting services have been suspended until further notice.
  • For assistance with Police Records, please call (407) 262-7616, Ext. 2007.
  • For assistance with Property and Evidence, please call (407) 262-7616, Ext. 2004.

PREVENTION

All residents should follow the Centers for Disease Control and Prevention (CDC) hygiene guidelines:

  • Avoiding close contact with people who are sick. If you are sick, stay home and practice social distancing.
  • Avoiding gatherings of 10 or more people.
  • Washing your hands often with soap and water for at least 20 seconds.
  • Using an alcohol-based hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.
  • Avoiding touching your eyes, nose and mouth with unwashed hands.
  • Covering your mouth and nose with a tissue when you cough or sneeze, then discarding the tissue.
  • Cleaning and disinfecting frequently touched objects and surfaces.

For the latest updates and information, visit:

City of Casselberry | www.casselberry.org/867/COVID-19-Info

Seminole County Emergency Management | www.PrepareSeminole.org

Florida Department of Health | www.FloridaHealth.gov/COVID-19

Centers for Disease Control and Prevention | www.CDC.gov/coronavirus/

World Health Organization | www.WHO.int/coronavirus

If you haven’t already done so, please sign up for Alert Seminole.  This free service from Seminole County will send you updates directly in the case of any emergency.  The link to register is

https://member.everbridge.net/index/892807736724714#/signup

The City will continue to provide updates as warranted.