COVID-19 Information and Updates

Last Updated:  May 24, 2021 10:00 a.m. 

The City of Casselberry is concerned about the safety and health of our Citizens and employees. Due to the continuing threat of the Coronavirus (COVID-19) pandemic on our community, the City is currently under a State of Public Health Emergency.

In order to address the concerns with the COVID-19 pandemic, persons entering City Hall, the Public Works Administration Offices, the Police Station, the Recreation Center and all other City facilities are requested, in accordance with CDC guidelines, to voluntarily adhere to wearing a mask if not fully vaccinated and follow CDC recommended social distancing rules.  

City Hall hours are Monday – Thursday, 7:00 a.m. – 5:30 p.m. daily. 

These buildings are equipped with glass barriers in the lobby areas between employees and visitors. Social distancing markers are in place inside the lobbies. 

Residents and businesses are encouraged to continue to utilize online services and/or call to conduct business with the City whenever possible.

City Hall is operational and accessible to residents and businesses by doing business online and over the phone Monday—Thursday, from 7:00 a.m.—5:30 p.m. daily.

Phone:  (407) 262-7700

Listen to the prompts and make the appropriate selection for a department or division you are trying to reach.


The State of Florida Executive Order 20-139 goes into effect at 12:01 a.m. on Friday, June 5, 2020.

Read the Full State of Florida Executive Order 20-139



"Face Covering" - shall mean a uniform piece of material that securely covers a person’s nose and mouth and remains affixed in place without the use of one’s hands, whether store bought or homemade, concurrent with CDC guidelines.


All places of assembly, businesses, and other places open to the public in Seminole County shall follow these conditions, unless precluded by any order issued by the Governor for the State of Florida or if social distancing would preclude the provision of service to a customer, such as in a hair salon, nail salon, or other similar personal services:

  1. All persons, employees, patrons, and participants must practice physical distancing by staying at least six (6) feet apart (hereinafter "social distancing");
  2. Meetings, workshops, training programs, and other modes of assembly must ensure appropriate social distancing; and
  3. Checkout points and staging areas, including storefronts, must be monitored for social distancing requirements by means of marking floors or similar actions to maintain social distancing between patrons and employees.

Businesses that provide services requiring employees and patrons to be within six (6) feet of one another, such as hair or nail salons, are subject to all other provisions of this Order.


Every person working, living, visiting, or doing business in Seminole County is required to wear a Face Covering consistent with the current CDC guidelines while at all businesses, places of assembly, and other places open to the public. This section does not apply to individuals that are exempt from wearing Face Coverings, as stated in this Order.


A Face Covering is not required at outdoor businesses, places of assembly, and other places open to the public if social distancing, as described in Section 2 of this Order, can be accomplished.


A Face Covering shall not be required for the following persons:

  1. Persons under the age of two (2) years;
  2. Persons for whom a Face Covering would cause impairment due to an existing health condition or disability;
  3. Persons working in a business or profession who are not interacting with the public and who are able to maintain social distancing from co-workers;
  4. Persons working in, or patrons of, a business or profession where use of a Face Covering would prevent them from performing the duties or receiving the services of the business or profession;
  5. Persons exercising, while maintaining social distancing;
  6. Persons eating or drinking;
  7. Public safety, fire, and other life safety and health care personnel, as their personal protective equipment requirements will be governed by their respective agencies; and
  8. Persons communicating with someone who is hearing-impaired and must see the mouth of someone wearing a Face Covering in order to communicate.


This Order is intended as a measure to seek voluntary compliance with the provisions contained in the Order and to educate and warn of the dangers of noncompliance. However, in the event voluntary compliance is not achieved, a violation of this Executive Order pursuant to Sections 252.47 and 252.50, Florida Statutes, may be prosecuted consistent with Florida and local law. This Order is enforceable by any county or municipal law enforcement official and code enforcement official.


This Order is in addition to the Executive Orders issued by Governor DeSantis and Seminole County. Any provision(s) within this Order that conflict(s) with any State or Federal law or constitutional provision, or conflict(s) with or are superseded by a current or subsequently-issued Executive Order of the Governor or the President of the United States, shall be deemed inapplicable and deemed to be severed from this Order, with the remainder of the Order remaining intact and in full force and effect. This Order applies to incorporated and unincorporated Seminole County, but has no application outside of the County.

Read the Full Seminole County Executive Order 2020-030

Read Frequently Asked Questions (F.A.Q.’s)


  • The Casselberry Recreation Center is until further notice.
  • The Wirz Park pool is closed until further notice.
  • The 2020 Casselberry Summer Camp Program has been cancelled.


Utility Payments

  • Effective August 1, 2020, the City of Casselberry will reinstate disconnection of water and wastewater for delinquent accounts. To avoid incurring late fees and the disconnection of services, payments must be made in full. 

    In an effort to alleviate large balances, the City is allowing for the disbursement of the deposit on account, if applicable, as a payment on the utility account. The account holder must contact Customer Service in order to request the disbursement of the deposit. Should you require a payment plan please contact Customer Service at 407-262-7700, option 4 or via email at

  • Utility Payments can be made online, over the phone, by mail or placed in the 24 hour Utility Payment Drop Box located at the exit of the visitor’s parking lot for City Hall.  Payments are collected out of the box Monday through Thursday at 8:00 a.m.  Checks or Money Orders Only—No cash.
  • You may mail your check or money order along with the payment stub and/or account number to:  PO Box 180819, Casselberry, FL  32718-0819.
  • Customers can also pay their bill at Wal-Mart but this method requires additional processing time and should be done well in advance of the due date.
  • New Accounts—Please contact Utility Customer Service at (407) 262-7700, Option 4.
  • To report after hours water and sewer emergencies, please call (407) 262-7613.

Parks and Recreation

  • All basketball courts, racquetball courts and playgrounds are open.
  • Athletic fields are open for rentals only. Reservations required 24 hours in advance and can be made online.
  • The Lake Concord Splash Pad is open.
  • Pavilions are available for groups of 50 or less. Reservations required 24 hours in advance and can be made online.
  • The Art House is open for exhibits only.  On July 1, 2020, the P.O.W. Artists and Friends return to the Art House with their very timely exhibit “Art Heals: Journey to Recovery.” Please note: the primary Art House exhibit for June, “Red. Blue. Pastel? Yes!” from the Pastel Society of Central Florida, opened June 3 as virtual gallery exhibit that can be viewed here..
  • The Recreation Center is closed until further notice. 
  • The Wirz Park pool is closed until further notice.
  • Due to continued social distancing and guidelines from the CDC, the City has made the difficult decision to cancel Casselberry’s 2020 Summer Camp Program. After much consideration, it has been determined that it is not feasible to host a safe and enjoyable camp for the campers, parents and staff members.  For parents interested in a home-based camp experience, the Casselberry Art House is offering a live Virtual Summer Art Academy 2020. For more information or to register online visit:
  • Tennis courts and other outdoor areas within the parks remain open and participants are advised to maintain at least six feet of distance from each other at all times.
  • No rentals of kayaks until further notice.

Police Department

  • The Police Department lobby is open to the public with limited access Monday - Thursday, 7:00 a.m. - 5:30 p.m.
  • Fingerprinting services have been suspended until further notice.
  • For assistance with Police Records, please call (407) 262-7616, Ext. 2007.
  • For assistance with Property and Evidence, please call (407) 262-7616, Ext. 2004.


The Administrative Order and Resolution providing waivers for certain zoning, permitting, and land use procedures related to outdoor dining areas, outdoor retail areas, and temporary signage for businesses through commercial properties in Casselberry expired on June 28, 2020.  Please call the Community Development Department at (407) 262-7700, Ext. 1102 for assistance with temporary sign registration needs and permitting requirements.


Seminole County Government’s small business grant program will assist eligible businesses with expenses such as mortgage or rent costs, utilities, payroll, or the purchase of materials necessary for reopening or operating during social distancing mandates. Funding will be limited to businesses with low-to-moderate income employees and must be located within Seminole County. Full program details can be found here: BusinessInSeminole.


  • Up to $5,000 for qualifying small businesses with a physical location in Seminole County or one of the county’s six cities (businesses located within the City of Sanford should apply for the city’s small business grant);
  • Businesses with low-to-moderate income employees as designated by the Federal Housing Administration FY2020 Income Limits are eligible. Primary business sectors include restaurants, bars, retail, personal services (salons, child/elderly care, laundry/cleaning services, pet care), repair and maintenance services, fitness centers, and event services;
  • Grants may be used to offset commercial rent or mortgage payments, utilities, payroll, employee support or retention programs, or investment in PPE equipment;
  • Businesses should visit the Small Business Grant website for further details related to criteria, required documentation, and the application process.
  • Seminole County Economic Development are currently accepting applications. Funding distribution is anticipated in mid-July.


All residents should follow the Centers for Disease Control and Prevention (CDC) hygiene guidelines:

  • Avoiding close contact with people who are sick. If you are sick, stay home and practice social distancing.
  • Avoiding gatherings of 10 or more people.
  • Washing your hands often with soap and water for at least 20 seconds.
  • Using an alcohol-based hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.
  • Avoiding touching your eyes, nose and mouth with unwashed hands.
  • Covering your mouth and nose with a tissue when you cough or sneeze, then discarding the tissue.
  • Cleaning and disinfecting frequently touched objects and surfaces.


All persons who have tested positive for COVID-19 must follow CDC guidelines for community transmission of COVID-19 and the President’s Coronavirus Guidelines for America, as follows:

  1. Remain in their home until medically cleared of COVID-19 by a medical doctor and/or the Florida Department of Health.
  2. No physical interaction with persons not residing in the home.


Individuals who do not comply with this Order face a monetary fine up to $500 per occurrence, in accordance with Section 72.12, Seminole County Code, and Section 125.69, Florida Statutes (2019). This Order is enforceable by any county or municipal law enforcement official, code enforcement official, and emergency management official.


COVID-19 positive individuals must abide by the provisions of Section 1 of this Order, unless traveling for medically-related reasons.

To report a violation of this Order, please call the Casselberry Police non-emergency line at 407-262-7806.  



Seminole County will continue to offer Pop Up Community Test sites. Patients must bring identification, patients do not have to exhibit symptoms. Testing is free of charge regardless of insurance status; patients with insurance should bring insurance cards. Testing is available for ages 18+. 

Two (2) free cloth masks will be provided for each individual tested at a Pop-Up Community Site, while supplies last.

A list of upcoming test sites and links to make test reservations is available at .


True Health Community Clinics will offer drive thru services at their Casselberry and Sanford clinics from July 6-10. Adults and pediatric patients accepted; parent/guardian must be present for children to be tested. Patients do not have to exhibit symptoms. Testing is free of charge regardless of insurance status; patients with insurance should bring insurance cards.


  • Casselberry Clinic, 1120 State Road 436, Suite 1600, Casselberry, call 407-322-8645 to make an appointment.
  • Sanford Clinic, 4930 East Lake Mary Boulevard. Sanford, call 407-322-8645 to make an appointment.


Florida Department of Health in Seminole will offer COVID-19 curbside testing at their Sanford office. No age requirement for testing at this site; parent/guardian must be present for children to be tested. Test results are expected 5-7 days after specimen is collected.



Florida Division of Emergency Management offers a Regional Drive Thru Test Site, located at the Orange County Convention Center’s North Concourse, which is intended to serve all Central Florida residents.

  • ADDRESS: 5980 Destination Parkway, Orlando
  • DATES/TIMES: Open daily 9:00 a.m. until 5:00 p.m., or until 750 viral culture tests have been collected
  • CRITERIA: Age 18+, no symptoms required
  • REQUIREMENTS: Must have identification, bring insurance card if insured; accepting uninsured patients, as well
  • APPOINTMENTS: No appointments, first come-first served basis
  • COST: No co-pay, no charge regardless of insurance status
  • ANTIBODY TESTING: Each day, the Regional Drive Thru will offer 125 antibody tests.

Low-cost or no-cost healthcare and COVID-19 testing is available for uninsured and under-insured individuals and families. 

  • True Health, 407-322-8645, 
    • Accepting all patients, please call in advance
    • Curbside test specimen collection offered at Florida Department of Health-Seminole
  • American Muslim Clinic, 407-588-0556, 
    • Accepting patients with no insurance, must meet income criteria
    • Visit website for appointment availability
    • Test specimen collection offered on Fridays only; must call ahead


If an individual with disabilities wishes to get a COVID-19 test, the individual will need to call 407-665-0000, Monday through Friday 8:00 a.m. until 5:00 p.m. Response to schedule an appointment may take 24-48 hours. A community paramedic will schedule an appointment and deploy to the home to provide test to the resident.


Please call ahead for testing information and appointments. Each site has different requirements for testing.

Casselberry Area

  • Paramount Urgent Care, 3950 US 17/92 Suite 1040, Casselberry, FL 32707, 407-960-2188
  • True Health, 1120 State Road 436, Suite 1600 Casselberry, FL 32707, 407-322-8645


Check with your private healthcare provider to see if they offer serologic (antibody) tests. Seminole County Emergency Management has been made aware that the following locations offer antibody tests in Seminole County:

  • CareNow Urgent Care, 901 Currency Cir Unit 1001, Lake Mary, FL 32746, 407-410-8951
  • CareNow Urgent Care, 5102 W State Rd 46, Sanford, FL 32771, 407-410-8670
  • Urgent Care of Longwood, 450 W State Rd 434 #1010, Longwood, FL 32750, 407-212-3000, appointment needed
  • Stages of Life Medical Institute, 1917 Boothe Circle, Longwood, FL, 407-679-3337, appointment needed
  • First Choice Urgent Care, 1945 County Rd 419 #1101, Ovideo, FL, 407-366-2890 
  • LabCorp, multiple locations, must have prescription from provider to be tested
  • Quest, multiple locations; patients can request a test and purchase online. Each test request is reviewed and, if appropriate, an order for testing is issued by a licensed physician.


Seminole County has partnered with OneBlood to offer temporary Big Red Bus blood donation sites throughout the County. Find the Big Red Bus on Tuesday, July 14, 2020, 10:00a.m. - 3:00p.m. at the following locations:

All donors need to make an appointment to donate. Appointments can be made on or by calling 1888-9-Donate.


For the latest updates and information, visit:

City of Casselberry |

Seminole County Emergency Management |

Florida Department of Health |

Centers for Disease Control and Prevention |

World Health Organization |

If you haven’t already done so, please sign up for Alert Seminole.  This free service from Seminole County will send you updates directly in the case of any emergency.  The link to register is

The City will continue to provide updates as warranted.