Utility Customer Service

Suspension of Utility Lock-Off

Due to the COVID-19 pandemic, effective March 16, 2020, the City of Casselberry has suspended disconnection of water and wastewater services for non-payment. The City of Casselberry will continue to read meters and send bills.  Customers should pay what they can to avoid building up a large balance that will be harder to pay off later.  This is a temporary measure in order to give customers experiencing financial hardship extra time to make payments and promote sanitary conditions in our community.


Utility Customer Service is responsible for providing prompt and courteous customer service by telephone, online, or in person to all City of Casselberry water utility customers and potential customers. This is accomplished by the following:

  • Answer billing questions and resolve billing issues
  • Start and terminate utility accounts upon request
  • Monitor consumption for each customer and advise customers if there is a possible leak situation
  • Resolve customer issues by producing field service orders to repair and maintain water meters and meter boxes when necessary

Payment Methods

Select a payment method listed below to see additional information.

  1. Cash
  2. Credit Card
  3. Check or Money Order
Cash is accepted in person only.