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Utility Customer Service
Announcements


The on-line credit card payment system will be unavailable on 4/27/17-5/1/17 for scheduled maintenance. This maintenance includes changes to recurring credit card utility payments.


All existing users must reactivate the previously established on-line utility account information after 5/1/17.

The Pay by Phone utility payment system will still be available during this time.

Please contact utility customer service at 407-262-7700, option 4 for further assistance.


Overview
Contact
Utility Customer Service

For the protection of private information, please submit applications only in person at
95 Triplet Lake Drive
Casselberry, FL  32707-3252

Phone: (407) 262-7700 Option 4
Fax: (407) 262-7762
Emergency After Hours Phone: (407) 262-7613

Hours
7:00 a.m. - 6:00 p.m.
Monday - Thursday
Closed Friday, Saturday, Sunday, and most Federal holidays

The Utility Customer Service area is responsible for providing prompt and courteous customer service either by telephone or in person to all City of Casselberry utility customers and potential customers. This is accomplished by the following: 

·        Answer any billing questions and resolve billing issues.

·        Start and terminate utility accounts upon request.

·        Monitor consumption for each customer to ensure no abuse of water usage or to advise customers if there is a possible leak situation.

·        Resolve customer issues in a courteous and tactful manner and by producing field service orders to repair and maintain water meters and meter boxes when necessary. 


                  Payment Methods

All utility payments received after 4:00 p.m. will be posted to accounts the next business day.

Casselberry utility customers can choose one of several free and convenient methods to pay utility bills.

Credit Card (Anytime)
Pay by Visa, MasterCard, American Express, or Discover by using the Online Payment Service.  Customers can use the Online Payment Service to make a one time payment or schedule monthly automatic payments.

Click here for instructions on how to pay by phone

Click here to register for the Online Payment Service

Click here if already registered for the Online Payment Service


Direct Debit from a Bank or Credit Union Account

Never miss a payment! Sign up for monthly Direct Debit from a bank or credit union account.

           Click here to complete the Bank Draft Authorization form.

Check or Money Order
Pay by check or money order using one of the methods listed below:

By Mail
Mail check or money order along with the remittance stub and/or account number to:
PO Box 180819
Casselberry, FL 32718-0819

In Person
95 Triplet Lake Drive
Casselberry, FL 32707
Monday-Thursday, 7:00 a.m. - 6:00 p.m.

Payment Drop Box (Available Anytime)
The *24 hour payment drop box is located at the exit of the visitor's parking lot for City Hall at:
95 Triplet Lake Drive
Casselberry, FL 32707

*Payments are collected Monday - Thursday at 8:00 a.m. excluding holidays.
Only payments made by check or money order are permitted in the Payment Drop Box.




Water Saving Tips

Links to Water Saving Tips


St. Johns River Water Management District

·        Simple Steps Can Save Water Indoors and Out


Water Sense
® an EPA Partnership Program

·        Understanding Your Water Bill

·        Fixing Leaks around the Home

·        Water–Efficient Showerheads




Important Information
The City is not responsible or liable for loss or damage to any person or property whatsoever, resulting directly or indirectly from flooding and water discharge beyond the water meter. Metered water is the property of the customer and it is the customer's responsibility to make sure that all hose bibs, showers, appliances, faucets, etc. inside and outside the dwelling are turned off to avoid flooding.




Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.