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Utility Customer Service
Utility Customer Service

For the protection of private information, please submit applications only in person at
95 Triplet Lake Drive
Casselberry, FL  32707-3252

Phone: (407) 262-7700 Option 4
Fax: (407) 262-7762
Emergency After Hours Phone: (407) 262-7613

7:00 a.m. - 6:00 p.m.
Monday - Thursday
Closed Friday, Saturday, Sunday, and most Federal holidays.
For a water main break or sewer backup that occurs during business hours of Monday - Thursday 7:00 a.m. to 6:00 p.m. (excluding holidays), contact Public Works at (407) 262-7725.

The Utility Customer Service area is responsible for providing prompt and courteous customer service either by telephone or in person to all City of Casselberry utility customers and potential customers. This is accomplished by the following: 

·        Answer any billing questions and resolve billing issues.

·        Start and terminate utility accounts upon request.

·        Monitor consumption for each customer to ensure no abuse of water usage or to advise customers if there is a possible leak situation.

·        Resolve customer issues in a courteous and tactful manner and by producing field service orders to repair and maintain water meters and meter boxes when necessary. 

              Payment Methods



Credit Card (Anytime)
Visa, MasterCard, American Express, or Discover.

For instructions on how to pay by phone

For instructions on how to register for the Online Payment System

Online Payment System

Check, Direct Debit or Money Order from a Bank or Credit Union Account

Never miss a payment! Sign up for monthly Direct Debit from a bank or credit union account.

           Click here to complete the Bank Draft Authorization form

Pay by check or money order using one of the methods listed below:

By Mail
Mail check or money order along with the payment stub and/or account number to:
PO Box 180819
Casselberry, FL 32718-0819

In Person
95 Triplet Lake Drive
Casselberry, FL 32707
Monday-Thursday, 7:00 a.m. - 6:00 p.m.

Payment Drop Box (Available Anytime)
The *24 hour payment drop box is located at the exit of the visitor's parking lot for City Hall at:
95 Triplet Lake Drive
Casselberry, FL 32707

*Payments are collected Monday - Thursday at 8:00 a.m. excluding holidays.
Only payments made by check or money order are permitted in the Payment Drop Box.

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.